Help Center

On your shipping confirmation you are able to track your order. Please check that first before contacting us. If you cannot locate your order, or there is a problem with tracking or you think it might have been misplaced - get in touch via email hello@bunny.style or via Facebook Messenger.

Shipping Times

Our warehouse usually processes orders in one day, that means that your package is usually shipped the next working day. In some cases this time can be extended up to 3 working days.

At the moment the USA shipping with standard option usually takes up to 7 working days  (unless we stated otherwise). Shipping to other countries takes usually up to 14 working days.

Although we do all we can to ship as soon as possible, please allow 1-3 extra handling working days for all orders on top of the delivery times stated above. Please note that we are not responsible for any delays within the shipping networks that we have absolutely no influence upon.

Covid-19 related delays

We can guarantee that once you get the shipping notification, it means your order has left our warehouse even if you can see ‘In Transit’ or ‘Pre-shipped’ status on the tracking site. This is the principle of our contract with our fulfilment partners who fulfil our orders the same or next working day.

If you think your order is delayed, please ensure to check the current order status and all updates on the courier website concerning any possible delays. Shipping service provider's Terms & Conditions apply.

Please be patient, as due to the Covid-19 situation, many couriers experience delays. We noticed that especially with USPS, DHL, Ascenda and FedEx couriers scan parcels less frequently, so the information might not be updated in real time. We have especially seen multiple instances of parcels not being initially scanned upon arrival in their warehouse and as a result tracking showing incorrect information.

In some cases the delivery can take up to 30 working days if delays on couriers’ side occur. We recommend reaching out to their customer services and enquiring about your order delivery date. Unfortunately, we have no impact on the courier-related delays and there is nothing more we can do that wait at the moment.

Please follow the steps:

• Please check first if your order is a PRE-ORDER. If it is, head to the product page to check when it is supposed to be in stock and ship. If you need further help get in touch via email hello@bunny.style 
• If your order is not a pre-order and there has been over a week and the order has not shipped, get in touch stating your order number via email hello@bunny.style or via Facebook Messenger

Shipping Times

Our warehouse usually processes orders in one day, that means that your package is usually shipped the next working day. In some cases this time can be extended up to 3 working days.

At the moment the USA shipping with standard option usually takes up to 7 working days  (unless we stated otherwise). Shipping to other countries takes usually up to 14 working days.

Although we do all we can to ship as soon as possible, please allow 1-3 extra handling working days for all orders on top of the delivery times stated above. Please note that we are not responsible for any delays within the shipping networks that we have absolutely no influence upon.

Covid-19 related delays

We can guarantee that once you get the shipping notification, it means your order has left our warehouse even if you can see ‘In Transit’ or ‘Pre-shipped’ status on the tracking site. This is the principle of our contract with our fulfilment partners who fulfil our orders the same or next working day.

If you think your order is delayed, please ensure to check the current order status and all updates on the courier website concerning any possible delays. Shipping service provider's Terms & Conditions apply.

Please be patient, as due to the Covid-19 situation, many couriers experience delays. We noticed that especially with USPS, DHL, Ascenda and FedEx couriers scan parcels less frequently, so the information might not be updated in real time. We have especially seen multiple instances of parcels not being initially scanned upon arrival in their warehouse and as a result tracking showing incorrect information.

In some cases the delivery can take up to 30 working days if delays on couriers’ side occur. We recommend reaching out to their customer services and enquiring about your order delivery date. Unfortunately, we have no impact on the courier-related delays and there is nothing more we can do that wait at the moment.

Please follow the steps:

• Please first check your spam and notification folders and you phone messeges as we allow check out with just a phone number so you might not have given us your email.
• If you cannot locate it please get in touch and we will be able to check if your order has gone through and resend confirmation. hello@bunny.style

Please follow the steps:

• Please check first if your order is a PRE-ORDER on your order confirmation / product page. If it is, head to the product page to check when it is supposed to be in stock and ship. If you need further help get in touch via email hello@bunny.style
• If your order is not a pre-order and there has been over a week and the order has not shipped, get in touch stating your order number via email hello@bunny.style
• If you believe your order has shipped already but you cannot find your shipping confirmation - get in touch stating your order number via email hello@bunny.style  We will resend the confirmation to you.

1. Definition

From time to time, we allow pre-orders of our upcoming products. Our pre-order policy allows you to buy our products up to 9 weeks before the official release. Buying the products on pre-order is unambiguous with the purchase of the product and acceptance of it being shipped once in stock. You will be charged at the time of placing your pre-order.

2. Dispatch & Partial fulfilment

Please note that if you buy products that are in pre-order mode, we will dispatch your order when these products become available.

If you want us to partially fulfil your order and send the currently available products separately, please let us know. Otherwise, your order will be fulfilled when all products are available by default. 

3. Further info on shipping

You can reach out to us to ask for your pre-order status update at any time. Just email hello@bunny.style with your order number.

Although we do anything we can to get pre-orders out on specified dates, delays on suppliers' side might occur. If you believe your order has been delayed, please get in touch, and we will check it as we are unable to update every customer separately.

We reserve an additional 2-3 days for fulfilment of your order once stock becomes available.

We use 48h shipping in the UK and standard USPS shipping in the USA unless you choose otherwise at checkout. Once we ship we are not responsible for any delays caused by the shipping service providers such as Royal Mail, USPS, FedEx, DHL etc. Shipping service provider's Terms & Conditions apply.

4. Possible delays

Sometimes unpredicted delays might occur. By buying products on pre-order you accept that unpredicted delays might occur. The delays might be caused by suppliers, transfer agents, couriers, overloaded ports, overloaded planes etc. We can guarantee that we use proven and responsible suppliers to avoid this kind of situation.

5. By placing a pre-order you accept our Terms and Conditions and Returns Policy.

Our products currently in preorder mode are experiencing delays due to multiple reasons related to Covid-19 pandemic:

• international cargo shipping is very limited atm so we have to wait for shipping slots to get our products over to our LA warehouse
• our suppliers have less staff and staggered shifts so sometimes they need more time to finish the products
• our LA warehouse quarantines all incoming shipments to ensure they are safe
• our LA warehouse has limited staff and staggered shifts so processing orders takes longer

We have absolutely no impact on these delays and they are proving to be very difficult, if not impossible to predict.

Stay assured we are doing all we can to stick to the release dates, but the delays do happen. Although we do not claim any responsibility for the delays our policies on cancellations and returns stay in place, and we are more than happy to assist you if you decide to cancel your order (well, maybe not that happy as we want you to own our fabulous items!) due to a delay caused by 3rd parties and other powers we have no impac upon.

If on mobile, tap 'Show order summary' after you've clicked 'Checkout' button on the Cart page.

On other platforms, the discount code box should be visible.

Easy! Sign up to our mailing list! you will get a discount for your first order!

Some of our codes can only be used once. If you received a code from us and are sure it should work just get in touch with us!

Unfortunately at the moment if you pay with Apple Pay you cannot enter the codes. We are working on it and hopefully will resolve it soon! If you have a code and want to use it, we recommend checking out through standard check out.

We are vegan.

We do not use any animal based fabrics or textiles to make our products. You won't find any items here made of wool, leather or silk.

We use 21st century fabrics.

What we use though are some really amazing fabrics that the 21st century has brought us:

• Washable paper - cellulose fibre leather-alternative which is extremely durable and feels as natural as thick paper. We make our wallets out of this material.
  
• Microfiber fabrics - Extremely strong, durable and easy to clean. Water absorbent and rapidly drying. We make our towels, swim shorts and some caps of these fabrics.
  
• Natural fabric mixes - Cotton, Linen, Tencel and Viscose based textiles for our caps, socks and apparel.
  
• Copper infused cotton fabric - used to make our Bunnies Underwear.

Fabric composition information is available on the product page and product label.

We are a small LGBT+ owned business.

As an LGBT+ owned business we took a difficult path where we pretty much depend on our rainbow family to support us. We heard a lot of rejection from mainstream brands who said our products were 'not for them', but at the same time they would make seasonal rainbow lines themselves.

We are not a seasonal brand.

Our products are quite filled with rainbows - and we hope you love it as much as we do! These items are more than just for Pride, so be prepared to want to wear them all year round!

We believe that we should all be supportive of each other. 

Support local, support small businesses, support the community - these are our beliefs.

Just email: hello@bunny.style

Shipping Times

Our warehouse usually processes orders in one day, that means that your package is usually shipped the next working day. In some cases this time can be extended up to 3 working days.

At the moment the USA shipping with standard option usually takes up to 7 working days  (unless we stated otherwise). Shipping to other countries takes usually up to 14 working days.

Although we do all we can to ship as soon as possible, please allow 1-3 extra handling working days for all orders on top of the delivery times stated above. Please note that we are not responsible for any delays within the shipping networks that we have absolutely no influence upon.

We can guarantee that once you get the shipping notification, it means your order has left our warehouse even if you can see ‘In Transit’ or ‘Pre-shipped’ status on the tracking site. This is the principle of our contract with our fulfilment partners who fulfil our orders the same or next working day.

If you think your order is delayed, please ensure to check the current order status and all updates on the courier website concerning any possible delays. Shipping service provider's Terms & Conditions apply.

Please be patient, as due to the Covid-19 situation, many couriers experience delays. We noticed that especially with USPS, DHL, Ascenda and FedEx couriers scan parcels less frequently, so the information might not be updated in real time. We have especially seen multiple instances of parcels not being initially scanned upon arrival in their warehouse and as a result tracking showing incorrect information.

In some cases the delivery can take up to 30 working days if delays on couriers’ side occur. We recommend reaching out to their customer services and enquiring about your order delivery date. Unfortunately, we have no impact on the courier-related delays and there is nothing more we can do that wait at the moment.

Our Shipping Prices are as follows:

We offer free shipping for all orders over $100 in the USA. 
If you return some items and upon the return of your items the total value falls below $100 we will deduct the shipping charge of up to $20 from the total sum of your refund (depending on what it would cost as per below and warehouse costs).

0lb to 1lb (if letter size)

Shorts, T-shirts, some Chinos, Socks 3-packs, Masks

USA - $6.50 / $14.00 2 Day Delivery

Canada $10 - $15 / $25.00 express (up to 0.5lb)

1lb to 2lb parcels
Caps, 2 caps, towels, cap and socks, and other combinations up to the specified weight.

USA - $10.50 / $35.00 2 Day Delivery / $16.50 3 Day Delivery     

Canada $22.50

Larger orders over 2lb
 
USA - FREE if over $100 or $15 if under.

Canada $22.50 - $30

Rest of the world shipping:
Please check shipping price when checking out.

Returns and exchanges are free in the USA in all 50 US States and Washington D.C., excluding Puerto Rico and other US territories. Refer to Returns Policy.

https://us.bunny.style/pages/shipping-prices

We ship to North American countries and many countries across the globe. If shipping to your country is not available, try checking our other stores:

U.K. : www.bunny.style

Australia: www.au.bunny.style

At the moment we only offer standard international shipping.

Standard shipping usually takes 5+ working days.

Although we do all we can to ship as soon as possible, please allow 1-3 extra handling working days for all orders on top of the delivery times stated above.

You can find our current policy under the following link:

https://us.bunny.style/pages/returns-policy

You can find our policy under the following link:

https://us.bunny.style/pages/returns-policy

To start your return or exchange please go to:

https://us.bunny.style/pages/returns-policy

We get a lot of these messages and in majority of cases here are the reasons:

* Incorrect address entered - even misspelling the street name will make your bank reject the payment

* Incorrect ZIP / Postcode - Please ensure you enter the code to which this card is registered

* Random decline - Try again, as your bank might from time to time randomly decline transactions even if you have funds available

*CVC code incorrect - ensure you use the correct code at the back of your card

Please remember that if you enter the data above incorrectly too many times, your bank might consider this as a fraudulent attempt and might decline further transactions on our site even if you enter correct details.

If none of these solutions work, please report this to us and we will investigate. 

Remember you can use our PayPal, Apple Pay and Google Payments gateways too and in many cases this will solve the payment issue.

We are able to easily check this for you if you are unsure, so just hit the chat button and we'll be right on it!

You most probably mistyped your email address. Contact us to resolve this.

Set up an account with us! Use the same email address you typed when you shopped with us. We sent account invitations together with your order confirmation.

The safest you can imagine! we use Stripe payments, PayPal, Apple, Google and Amazon Pay in our transactions. We do not have any access to your card details. Bunny.Style also runs on https protocol - the safest on the web.
Company information is displayed at the bottom of the page.

Simple!

We only keep the data you gave us and will never pass it to any 3rd party (excluding delivery services we use that require this information to be able to deliver to you).

We will only use your data to deliver our products to you and to send you email newsletters. Stay assured your privacy is super important to us!

Our Cookie Policy can be found at the following link:

https://us.bunny.style/pages/cookie-policy

Size guide is available under this link:

Men's Size Guide https://us.bunny.style/pages/size-guide

Women's Size Guide https://us.bunny.style/pages/womens-size-guide

We are working on making this more clear. Basically some products have options and the collection page is showing the price of the cheapest one, while on the product page the option selected might be a different one. For example caps with plain visors are $19.99 and caps with rainbow visors are  $22.99 as it costs us more to make those.

We have now moved most of our clothing production out of China due to them using slave labour on some of their cotton farms. We only kept those suppliers who were able to prove the origins of the cotton used in their products.

Our China-manufactured goods are made in Guangdong, China. This region is known for high quality products, workmanship and fair workers treatment. Our suppliers use the newest sawing and threading machines from leading western brands to make our products.

Our clothing lines are made in Bangladesh in a family-run factory which meets all necessary international norms and standards. We have also seen it so we know everyone is paid fair wages and it has good working conditions.

All our Chinese and Bangladeshi suppliers can boast of the following certifications:

ISO 9001

The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

OEKO TEX

The STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. Examples of articles that can be certified: raw and dyed/finished yarns, woven and knitted fabrics, accessories, such as buttons, zip fasteners, sewing threads or labels, ready-made articles of various types (garments of all types, domestic and household textiles, bed linen, terry products and much more).

BSCI

The Business Social Compliance Initiative (BSCI) is a leading supply chain management system that supports companies to drive social compliance and improvements within the factories and farms in their global supply chains. BSCI implements the principle international labour standards protecting workers’ rights such as International Labor Organization (ILO) conventions and declarations, the United Nations (UN) Guiding Principles on Business and Human Rights and guidelines for multinational enterprises of the Organization for Economic Co-operation and Development (OECD). 

It's pretty awesome! We made sure to pick the best suppliers and always do quality check of our stock. 

At the moment we have quite a selection of PrideBunny snapbacks, socks, wallets, beach towels, swimming shorts, socks and more!
Recently we started making more clothing: tops, sweatshirts and pants! Have a look in our All Products collection.

We are currently working on our new line of chinos and jeans and t-shirts that will be coming to store this Spring/Summer. Same as our other products they will be awesome quality but with just a high street price tag. 

We often announce upcoming products on social media so make sure to follow us and and subscribe our newssleter to be informed first!

We don't. We are hoping to open some pop-up stores in London and LA in 2022 though.

We want to ensure you get the best product for the fair price. We are told sometimes that our products are expensive, so let us explain! The price of our products is based on three main factors: production costs, marketing costs and profit margin. So you know, our profit margin at the moment is around 25%. This is because we only make small amounts of each product we offer. Also, you probably found us through a Facebook ad - and those cost a lot! So that 25% doesn’t actually even pay our wages - we all have day jobs! What it does cover though is development of new products! If you think we are expensive - we understand! But believe us, you get what you pay for - truly awesome quality product, designed with love and passion!

Our products are generally easy to clean. Check your label for cleaning instructions if it's a piece of apparel. For accessories it is best to get in touch with us but generally the following applies:

Caps made of faux suede and satin polyester:

They're very easy to clean as it is a microfiber fabric therefore doesn't take in too much dirt. Wipe your cap with a warm wet sponge using liquid soap or color-free washing liquid. Soak your cap in warm soapy water first for up to 20 minutes if the dirt is excessive.

Caps made of cotton, linen, viscose or tencel and other natural fabrics.

These need to be soaked in warm soapy water for at least 30 minutes first. After that use a soft wet sponge with warm water and liquid soap to wash the dirt. Do not use any hard sponges or scratch the fabric as this might damage it.

Paper wallets.

Wash with a soft sponge and warm water using liquid soap.

It's easiest to reach us on social media - we are super quick in responding there! Also, can always send us an email to hello@bunny.style.

We are a UK based business with stock in the US, UK, Australia and Germany. Hence quick delivery times to these countries.

We are planning to get our stock into some other countries. Hopefully 2020 we will hit France and Brazil. Currently we do not have stock in those countries but we ship there!

Ambassadors

We do not currently accept or use any influencer services. Please do not ask us about 'collabs'. We are honest if it comes to social media and want all content that is out there to be genuine. So anything you see us tagged in - it comes from our amazing customers - NEVER from sponsored posts.

We might get in touch with you if you have taken a great picture though. We offer store vouchers for best pictures in return for letting us use them.

Models

As a small brand we are always on a lookout for models. We really would like to see models of all genders and ethnicities to reflect the true inclusive image of our brand. Please get in touch if you feel you got what it takes!

hello@bunny.style

We only started our tiny store in 2017 yet have already worked with some amazing people! Here are some of community projects we have helped with so far:

in 2017 we cooperated with:

Rotterdam Pride in the Netherlands, who sold our products at their stalls and to whom we donated all the profits from the sales.

In 2018 we helped with the following projects and Pride events:

Bitchy Bingo Fundraiser Event by @thetipsyqueens for Southampton Pride

We offered 3 winning prizes: £50 and 2 x £20 vouchers to our store

Pride Bike  Rides by @ridehiit for Pride in London

We offered 30 x £10 vouchers for those taking part in the event.

Bunny.Style Launch Event

We had our Brand Launch Event in the summer of 2018 and all proceeds from tickets were donated to a chosen charity in Poland focusing on fight for equal marraiage and civil partnerships for same-sex couples (neither is currently legal in Poland) Total donation was over £300.

Lublin Pride March, Poland

We have donated £100 towards the organisation costs of the march after being notified about homophobic hate speech of various Polish politicians. Currently there is no law in Poland that protects the LGBT+ community against verbal abuse and homophobic behaviours. It should never be allowed for politicians to speak about LGBT+ as degenerates and deviants - yet it is exactly what has been happening lately in Poland.

2019 projects we are working on:

Llama's Pyjamas Charity Shop and their network.

We have donated a few hundreds of baseball caps from our previous collections, socks and other items to Llama's Pyjamas, who later distributed them around England in their network of friendly charity shops.

Bitchy Bingo Fundraiser Event by @thetipsyqueens for Southampton Pride

Yet again we helped them by offering a few vouchers for the winners.

LGBT+ Charity Fashion Show at Durham University

We are renting out and donating multiple pieces of clothing for a student fashion show in the aid of the Albert Kennedy Trust, which supports homeless LGBT+ youth.

Unfortunately, we are not able to commit to donate percentage of our profits to charities on a regular basis. This is because we are too young, too small and have to be very careful with our cash flow. We are still investing our own savings into the brand and it would be a huge risk to sign up for something that we know we would not be able to deliver at the moment.