On your shipping confirmation you are able to track your order. Please check that first before contacting us. If you cannot locate your order, or there is a problem with tracking or you think it might have been misplaced - get in touch via email firstname.lastname@example.org or via Facebook Messenger.
Our warehouse usually processes orders in one day, that means that your package is usually shipped the next working day. In some cases this time can be extended up to 3 working days.
At the moment the USA shipping with standard option usually takes up to 7 working days (unless we stated otherwise). Shipping to other countries takes usually up to 14 working days.
Although we do all we can to ship as soon as possible, please allow 1-3 extra handling working days for all orders on top of the delivery times stated above. Please note that we are not responsible for any delays within the shipping networks that we have absolutely no influence upon.
Covid-19 related delays
We can guarantee that once you get the shipping notification, it means your order has left our warehouse even if you can see ‘In Transit’ or ‘Pre-shipped’ status on the tracking site. This is the principle of our contract with our fulfilment partners who fulfil our orders the same or next working day.
If you think your order is delayed, please ensure to check the current order status and all updates on the courier website concerning any possible delays. Shipping service provider's Terms & Conditions apply.
Please be patient, as due to the Covid-19 situation, many couriers experience delays. We noticed that especially with USPS, DHL, Ascenda and FedEx couriers scan parcels less frequently, so the information might not be updated in real time. We have especially seen multiple instances of parcels not being initially scanned upon arrival in their warehouse and as a result tracking showing incorrect information.
In some cases the delivery can take up to 30 working days if delays on couriers’ side occur. We recommend reaching out to their customer services and enquiring about your order delivery date. Unfortunately, we have no impact on the courier-related delays and there is nothing more we can do that wait at the moment.